We diagnose and build custom computers and desktops
We love custom PC's
Our favorite service we offer here is to build custom machines! We can build them as big as your imagination or tailored to your specific need. What ever it is, we want to do it!
Premium parts with a warranty
We do our best to steer our customers away from poor quality parts. Of course it is your build not ours. We see a lot of computers here for various repairs and have a pretty good feel for what parts are least problematic and what cases are quality. Sometimes those photos don’t do the cases justice.
Helping diagnose & finish your build
This service is a paid service. Unlike our other services that may be a free diagnostic. The reason is because the time investment required to troubleshoot gaming computers. We guarantee the solution if you don’t fix it with us but the cost to have us either fix or find out the issue is $150. We will do our best to fix for $150 but should you choose not to fix or to fix yourself you will owe the fee. The fee is applied to the repair however, if you say had a bad ram stick and it needed replacement we would just charge the $150 + ram cost if you wanted us to fix. Of course other issues may cost a little more labor like a full rebuild but of course we will go over your options and you can decide to fix or just pay the solution fee.
1 Year Parts & Labor Warranty
On all builds we offer a 1 year parts and labor warranty much like any other manufacturer. Of course you can also opt to extend that warranty through an additional warranty purchase. This warranty is for all computers built by us with quality sourced parts.
Working with your budget
When you are ready to build your machine stop by the shop and let us know your budget and we will piece together a build and we can make changes with you to get the exact machine you want.
Doing the build right!
When we build a computer we make sure that it is done right. Starting with advising on parts and specs for your needs. We make sure to do proper cable management when we install the components to make sure it does not look like a mess of wires and to optimize airflow. Suggesting the right cooling for the job, weather liquid or air cooled, closed loop or full custom. We always use 100% genuine parts and software.
Common Questions & Answers
Are diagnostics on custom built computers free?
The answer is NO and YES. If you choose not to fix the machine there is a $150 solution fee. The $150 is applied to the overall cost of the repair if you choose to fix and is not an additional fee.
This only applies to custom builds and gaming desktops / production / editing desktops.
It’s dis hardening spending 2 hours to 3 days on a computer diagnostic only to find out that a customer is just going to pick up and fix themselves. It used to happen all the time. We often have to swap out every component to find the bad one and that takes time and energy. We also have to work backwards and find out what a customer did vs an OEM that does it the same way consistently.
What we offer is a “solution fee” for custom builds. We let you know what is wrong and you can fix it for a small fee. And we guarantee the fix will work or your money back or we take another look.
We will also offer a price to fix or finish a custom build as well and would treat it like a standard repair.
There are some exceptions where this fee is waived but mostly this is what to expect.
What is the process?
Drop by the computer and we will find out the issue if you need a repair.
If you want a build and you are serious about it stop by in person and we will spec out a machine and you can decide what to do from there. We don’t quote custom builds over email or phone, we need a commitment that you are even mildly serious enough to stop by before spending half an hour getting some suggestions. Of course you can chew over the info and is no issue if you don’t have any service done but it helps weed out tire kickers so to speak.
How long does a repair or diagnostic take?
It is a bit trickier for custom hardware. However typical turn around is 1-3 days for diagnostic and possible repair. However, it can take longer for more open ended issues such as possible bad ram, bad cpu or inconsistent issues like very random issues. We do our best to expedite the repairs as fast as possible.
How long does it take to build a computer?
we have quoted, taken deposit and built a machine in 3 days several times. However expect anywhere form 1 up to 2 weeks on the extreme end.
Can I pay with credit card? Is there a cash discount?
You can pay with credit card. You will pay the CC fee because of the cost of building a computer. A $1500 build will have a $40 CC fee for example.
We want to be as fair as possible and offer a low labor rate but cannot afford to do that if we are getting killed on part cost and CC fees. If you want to pay the CC fees then CC is fine.
If you pay cash you will save that $40. Other places may not charge a fee but they mark up parts to make up for the difference or charge a lot more labor. We are just being up front!
Can I just call or email and have you give me a build out for a new machine?
We will email you the full specs but require you to stop by. We have shot out tons of builds we spent a lot of time putting together for customers who never stepped foot in our store. Some never even so much as replied with a thank you. If you are committed at the very minimum I am sure you can stop by for a free consultation in the shop. From there we will get you all the info you need.
If I bring you my own parts will you build a machine for me?
Assuming all the parts are compatible then no problem. However, since you are providing your own parts we cannot offer a warranty. You will have to take up any warranty issues with the manufacturer. Of course we can assist you but our 1 year warranty is for machines we provide parts for and build.
