WARRANTY:
GENERAL WARRANTY:
All warranty work must be done at our shop located in Monterey. We must have the device present to offer a warranty. If you are not local and choose to get a device fixed by us you must pay shipping both ways in order to have a warranty covered or the device in person. Please understand your geographic location does not change how we handle warranties. If you are concerned please have your device fixed in your home town. All warranty repairs are done at our discretion.
PHONE REPAIR: All phone repairs come with a 90 day parts and labor warranty.
What does the warranty cover?:
The warranty covers any issues with the functionality of the installed part. If there is some function the replaced part should have that is not working we will cover it. *EXAMPLE* Your touch screen is sort of glitchy and you bring the phone back in the same condition it left our shop. We will gladly replace the screen at no cost and no questions asked within our 90 day period.
What doe the warranty not cover?:
The warranty does not cover any type of accidental or intentional damage. *EXAMPLE* Your phone had the screen replaced and then you dropped it on the ground and it shattered again. That is not covered by our warranty as it is considered accidental damage.
We may also refuse a warranty if the part we installed is not in the same condition as it left in. *EXAMPLE* Customer brings back a phone we replaced the screen on and the display has some issues. The screen has hundreds of scratches and divots in the screen, some scratches are so deep a finger nail can catch on them. That phone has clearly skid across the ground face down. Phone is not cracked but it is clear the part has been mishandled. We may deny this phone for warranty.
In order to clearly assess the cause of an issue we have a simple guideline, if the issue is without a doubt a part defect as the part is still in close to original condition *normal scratches and no cracks etc* then we will cover it. If the device comes in and is not close to normal condition *has liquid all over it, tons of deep scratches and dents in the housing etc.* it may be declined.
Any work done by another shop or person will void our warranty.
Computer Repair Warranty:
We do a 90 day warranty on the function of the installed or replaced part.
We do not cover the device if it has liquid damage, accidental or intentional damage.
We do not warranty virus related issues, since we always re-install systems when handling a virus situation there are never any when the device leaves. Any new malware is due to user getting infected again and is not covered.
Operating Systems are covered if there is a functionality issue like a driver issue etc. They are not covered against malware, bad software user installed or bad user configuration.
